Terms & Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. All of these terms and conditions are binding on each and every purchase undertaken using our website.

Summary of some of your key rights:

These terms and conditions will represent a binding contract and set out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In these terms and conditions:

• ‘We’, ‘us’ or ‘our’ means Ferris Jewellers Limited (Company no: NI048904) having its registered office at 7 Lombard Street, Belfast, BT1 1RB trading as McNeilly’s, with VAT registration number 832481924 ; and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to contact us, please do so by:

• Email: info@mcneillys.co.uk

E-mails will be responded to from Monday to Friday, between 9 a.m. and 5 p.m.

 Who are we?

• Introduction
  • If you buy goods on our site you agree to be legally bound by this contract.
  • When buying any goods you also agree to be legally bound by:
    • our website terms and conditions and any documents referred to in them; and
    • any extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons.

All of the above documents form part of this contract as though set out in full here.

• Information we give you
  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    • read the confirmation email (see clause 4.3); or
    • contact us using the contact details at the top of this page.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
• Your privacy and personal information
  • Our Privacy Policy is available at mcneillys.co.uk/privacy-policy
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and/or any supervisory authorities if you have a query or complaint about the use of your personal information.
• Ordering goods from us
  • Below, we set out how a legally binding contract between you and us is made.
  • You purchase goods on the site by making payment for goods you have selected. Please read and check your order carefully before submitting it.
  • When you purchase your goods at the end of the online checkout process, we will acknowledge this by sending you a confirmation email. This email does not, however, mean that your order has been accepted.
  • We may contact you to say that we do not accept your This is typically for the following reasons:
    • the goods are unavailable;
    • we cannot authorise your payment;
    • you are not allowed to buy the goods from us;
    • we are not allowed to sell the goods to you;
    • you have ordered too many goods; or
    • there has been a mistake on the pricing or description of the goods.
  • We will otherwise accept your order after we have established that there are no reasons why the order should not be accepted. This will be done soon as possible after we send you the confirmation email. At this point:
    • a legally binding contract will be in place between you and us; and
    • we will use our best endeavours to arrange for the delivery of the goods to you.
  • Right to cancel
    • In most cases, you will have the right to cancel a contract to purchase goods via the Site, within 14 days, without giving any reason, subject to the exception at clause 5.2, below.
    • The right to cancel will not apply to any goods which have been customized according to your own specification (e. colour, size, finish etc.).
    • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by email) using the contact details at the top of this contract. You may use the model cancellation form available here, but it is not obligatory.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any goods supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • We may withhold reimbursement until we have received the goods back or you have supplied satisfactory evidence of having sent back the goods, whichever is the earliest.
    • If you have received goods:
      • you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      • you will have to bear the direct cost of returning the goods; and
      • you shall be liable for any diminished value of the goods resulting from the handling of the goods by you, other than what is necessary to establish the nature, characteristics and functioning of the goods, after you have received the goods and up to the point of the goods arriving back with us.
      • any returned goods must be delivered to us with their original, undamaged packaging and in their original condition.
    • Delivery
      • We use a variety of delivery providers, depending on the various factors including but not limited to the nature or size of the goods, or your location, to deliver our
      • If you would like to know about our specific terms and conditions for Shipping and Returns, you should visit the Shipping and Returns section of our website at [insert link to Shipping and Returns document].
      • On placing any order with us, you confirm your agreement to the terms and conditions for Shipping and Returns as are referred to in clause 7.2, above. You should review, and in all cases we will assume that you have reviewed, the terms and conditions for Shipping and Returns before you place your
      • The estimated delivery times for goods are set out, where possible, on the section of the Site where such goods may be purchased.
      • The actual dates and times at which the goods may be delivered will be ascertained by us after confirmation of purchase. For standard deliveries, we will not contact you to confirm the precise date and time of delivery, as that will be dependent on our courier.
      • For some deliveries, particularly of larger items, we may contact you to make specific arrangements for the delivery of the goods. If you would like to make enquiries regarding the delivery of any specific items, please do not hesitate to contact us using the contact details at the top of this page.
      • If something happens which:
        • is outside of our control; and
        • affects the estimated date of delivery; or
        • affects the actual cost of delivery;

we will let you have a revised estimated date for delivery of the goods, and provide you with confirmation of any additional (or reduced) delivery charges, or tariffs, that may apply.

• If the cost of delivery is increased as a result of something happening that is outside of our control, or due to the reasonable actions of our delivery agents after the instructions for delivery are given, it is your responsibility to discharge the increased amount of delivery charges, or any tariffs that may apply including with reference to the movement of goods across trade-borders, before you take delivery of the goods. If this occurs, we will contact you by e-mail as soon as is reasonable practicable after we have been notified of the increase, and provide you with an additional invoice for the increased amount of delivery charges or tariffs. Any such invoice must be discharged within 5 working days and, in any event, paid before the goods to which the order relates are released to you.
• Delivery of the goods will take place when we deliver them to the address that you gave to us.
• We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photo-card driving licence) if requested.
• Unless you and we agree otherwise, if we are not for any reason able to deliver your goods, we will:
  • let you know;
  • cancel your order; and
  • give you a refund.
• You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
• We may deliver your goods in instalments. If you want to obtain further information about how your goods may be delivered, please feel free to contact us using the contact details at the top of this page.
• If you have ordered several items, we may alternatively hold one or several of the items until all items are received and ready to be sent to you in a single delivery.

• Payment
  • We accept all major credit and debit cards. We do not accept cash. We may from time to time provide alternative payment methods (such as Paypal, Apple Pay. Klarna, Clearpay etc.) We otherwise reserve the right to change payment methods, or to specify a particular payment method with respect to any particular sale or purchase, at any time.
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy (see clause 3) or any breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • Your credit card or debit card will be charged as soon as you have placed an order.
  • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps in accordance with the requirements of the issuer.
  • If your payment is not received by us and you have already received the goods, you:
    • must pay for such goods within 30 days; or
    • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods), not use them before you return them to us and deliver the goods to us with their original, undamaged packaging and in their original condition.
  • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
  • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
  • The price of the goods:
    • is in pounds sterling (£)(GBP);
    • includes VAT at the applicable rate; and
    • does not include the cost of delivering the goods. Delivery costs will be made clear before you place your order.
  • Nature of the goods
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods must:
      • be of satisfactory quality;
      • be fit for purpose;
      • match the description, sample or model; and
      • be installed properly (if we install any goods).
    • We must provide you with goods that comply with your legal rights.
    • The packaging of the goods may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible. Where we identify a mistake on our part, we reserve the right to cancel your order.
      • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
    • Any goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

• Faulty goods
  • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
    • contact us using the contact details at the top of this page; or
    • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  • Please contact us using the contact details at the top of this page, if you want:
    • us to repair the goods;
    • us to replace the goods;
    • a price reduction; or
    • to reject the goods and get a refund.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

• Limit on our responsibility to you
  • Upon the occurrence of any event beyond our reasonable control which prevents or delays performance of our obligations under these terms and conditions, the obligations of the parties shall be suspended for so long as the event means that performance of their obligations is not possible, or delayed.
  • If such an event occurs to the extent that it becomes impossible for us to fulfil our obligations under these terms and conditions, the order shall be cancelled. Any money that we have received from you in respect of the purchasing of goods that cannot be provided to you will be refunded, LESS the amount of any costs incurred by us in good faith and in part-performance of or in endeavouring to fulfil the order that cannot be recovered, such as booking or delivery fees paid to a supplier, delivery agent, or any third party or third parties, together with any administrative fees that may apply with respect to our dealing with the consequences of the said event in relation to your order.
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that:
      • arise from any event beyond our reasonable control;
      • were not foreseeable to you and us when the contract was formed; or
      • that were not caused by any breach on our part;

• business losses; and
• losses to non-consumers.

• Disputes
  • We will try to resolve any disputes with you quickly and efficiently.
  • If you are unhappy with:
    • the goods;
    • our service to you; or
    • any other matter,

please contact us as soon as possible.

• If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to this contract.
• The laws of Northern Ireland will apply to this contract.

• Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.