Terms & Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. All of these terms and conditions are binding on each and every purchase undertaken using our website.

Summary of some of your key rights:

These terms and conditions will represent a binding contract and set out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In these terms and conditions:

• ‘We’, ‘us’ or ‘our’ means Ferris Jewellers Limited (Company no: NI048904) having its registered office at 7 Lombard Street, Belfast, BT1 1RB trading as McNeilly’s, with VAT registration number 832481924 ; and
• ‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to contact us, please do so by:

• Email: info@mcneillys.co.uk

E-mails will be responded to from Monday to Friday, between 9 a.m. and 5 p.m.

 Who are we?

• Introduction
  • If you buy goods on our site you agree to be legally bound by this contract.
  • When buying any goods you also agree to be legally bound by:
    • our website terms and conditions and any documents referred to in them; and
    • any extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons.

All of the above documents form part of this contract as though set out in full here.

• Information we give you
  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    • read the confirmation email (see clause 4.3); or
    • contact us using the contact details at the top of this page.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
• Your privacy and personal information
  • Our Privacy Policy is available at mcneillys.co.uk/privacy-policy
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and/or any supervisory authorities if you have a query or complaint about the use of your personal information.
• Ordering goods from us
  • Below, we set out how a legally binding contract between you and us is made.
  • You purchase goods on the site by making payment for goods you have selected. Please read and check your order carefully before submitting it.
  • When you purchase your goods at the end of the online checkout process, we will acknowledge this by sending you a confirmation email. This email does not, however, mean that your order has been accepted.
  • We may contact you to say that we do not accept your This is typically for the following reasons:
    • the goods are unavailable;
    • we cannot authorise your payment;
    • you are not allowed to buy the goods from us;
    • we are not allowed to sell the goods to you;
    • you have ordered too many goods; or
    • there has been a mistake on the pricing or description of the goods.
  • We will otherwise accept your order after we have established that there are no reasons why the order should not be accepted. This will be done soon as possible after we send you the confirmation email. At this point:
    • a legally binding contract will be in place between you and us; and
    • we will use our best endeavours to arrange for the delivery of the goods to you.
  • Right to cancel
    • In most cases, you will have the right to cancel a contract to purchase goods via the Site, within 14 days, without giving any reason, subject to the exception at clause 5.2, below.
    • The right to cancel will not apply to any goods which have been customized according to your own specification (e. colour, size, finish etc.).
    • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by email) using the contact details at the top of this contract. You may use the model cancellation form available here, but it is not obligatory.
    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any goods supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • We may withhold reimbursement until we have received the goods back or you have supplied satisfactory evidence of having sent back the goods, whichever is the earliest.
    • If you have received goods:
      • you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
      • you will have to bear the direct cost of returning the goods; and
      • you shall be liable for any diminished value of the goods resulting from the handling of the goods by you, other than what is necessary to establish the nature, characteristics and functioning of the goods, after you have received the goods and up to the point of the goods arriving back with us.
      • any returned goods must be delivered to us with their original, undamaged packaging and in their original condition.
    • Delivery
      • We use a variety of delivery providers, depending on the various factors including but not limited to the nature or size of the goods, or your location, to deliver our
      • If you would like to know about our specific terms and conditions for Shipping and Returns, you should visit the Shipping and Returns section of our website at [insert link to Shipping and Returns document].
      • On placing any order with us, you confirm your agreement to the terms and conditions for Shipping and Returns as are referred to in clause 7.2, above. You should review, and in all cases we will assume that you have reviewed, the terms and conditions for Shipping and Returns before you place your
      • The estimated delivery times for goods are set out, where possible, on the section of the Site where such goods may be purchased.
      • The actual dates and times at which the goods may be delivered will be ascertained by us after confirmation of purchase. For standard deliveries, we will not contact you to confirm the precise date and time of delivery, as that will be dependent on our courier.
      • For some deliveries, particularly of larger items, we may contact you to make specific arrangements for the delivery of the goods. If you would like to make enquiries regarding the delivery of any specific items, please do not hesitate to contact us using the contact details at the top of this page.
      • If something happens which:
        • is outside of our control; and
        • affects the estimated date of delivery; or
        • affects the actual cost of delivery;

we will let you have a revised estimated date for delivery of the goods, and provide you with confirmation of any additional (or reduced) delivery charges, or tariffs, that may apply.

• If the cost of delivery is increased as a result of something happening that is outside of our control, or due to the reasonable actions of our delivery agents after the instructions for delivery are given, it is your responsibility to discharge the increased amount of delivery charges, or any tariffs that may apply including with reference to the movement of goods across trade-borders, before you take delivery of the goods. If this occurs, we will contact you by e-mail as soon as is reasonable practicable after we have been notified of the increase, and provide you with an additional invoice for the increased amount of delivery charges or tariffs. Any such invoice must be discharged within 5 working days and, in any event, paid before the goods to which the order relates are released to you.
• Delivery of the goods will take place when we deliver them to the address that you gave to us.
• We cannot deliver the goods if we are unable to properly identify you. Please provide our driver with a form of ID (passport or photo-card driving licence) if requested.
• Unless you and we agree otherwise, if we are not for any reason able to deliver your goods, we will:
  • let you know;
  • cancel your order; and
  • give you a refund.
• You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
• We may deliver your goods in instalments. If you want to obtain further information about how your goods may be delivered, please feel free to contact us using the contact details at the top of this page.
• If you have ordered several items, we may alternatively hold one or several of the items until all items are received and ready to be sent to you in a single delivery.

• Payment
  • We accept all major credit and debit cards. We do not accept cash. We may from time to time provide alternative payment methods (such as Paypal, Apple Pay. Klarna, Clearpay etc.) We otherwise reserve the right to change payment methods, or to specify a particular payment method with respect to any particular sale or purchase, at any time.
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Policy (see clause 3) or any breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
  • Your credit card or debit card will be charged as soon as you have placed an order.
  • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps in accordance with the requirements of the issuer.
  • If your payment is not received by us and you have already received the goods, you:
    • must pay for such goods within 30 days; or
    • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods), not use them before you return them to us and deliver the goods to us with their original, undamaged packaging and in their original condition.
  • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
  • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
  • The price of the goods:
    • is in pounds sterling (£)(GBP);
    • includes VAT at the applicable rate; and
    • does not include the cost of delivering the goods. Delivery costs will be made clear before you place your order.
  • Nature of the goods
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods must:
      • be of satisfactory quality;
      • be fit for purpose;
      • match the description, sample or model; and
      • be installed properly (if we install any goods).
    • We must provide you with goods that comply with your legal rights.
    • The packaging of the goods may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible. Where we identify a mistake on our part, we reserve the right to cancel your order.
      • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
    • Any goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

• Faulty goods
  • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
    • contact us using the contact details at the top of this page; or
    • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
  • Please contact us using the contact details at the top of this page, if you want:
    • us to repair the goods;
    • us to replace the goods;
    • a price reduction; or
    • to reject the goods and get a refund.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

• Limit on our responsibility to you
  • Upon the occurrence of any event beyond our reasonable control which prevents or delays performance of our obligations under these terms and conditions, the obligations of the parties shall be suspended for so long as the event means that performance of their obligations is not possible, or delayed.
  • If such an event occurs to the extent that it becomes impossible for us to fulfil our obligations under these terms and conditions, the order shall be cancelled. Any money that we have received from you in respect of the purchasing of goods that cannot be provided to you will be refunded, LESS the amount of any costs incurred by us in good faith and in part-performance of or in endeavouring to fulfil the order that cannot be recovered, such as booking or delivery fees paid to a supplier, delivery agent, or any third party or third parties, together with any administrative fees that may apply with respect to our dealing with the consequences of the said event in relation to your order.
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that:
      • arise from any event beyond our reasonable control;
      • were not foreseeable to you and us when the contract was formed; or
      • that were not caused by any breach on our part;

• business losses; and
• losses to non-consumers.

• Disputes
  • We will try to resolve any disputes with you quickly and efficiently.
  • If you are unhappy with:
    • the goods;
    • our service to you; or
    • any other matter,

please contact us as soon as possible.

• If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to this contract.
• The laws of Northern Ireland will apply to this contract.

• Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Contact Us

SHIPPING & RETURNS

We try our utmost to ensure you receive an excellent delivery service. If something goes wrong, we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

Delivery may be made by courier, pallet service or specialist delivery company depending on the type of goods, your location and the delivery service you have chosen. Some deliveries will require a signature to accept receipt.

If you specify a third-party mailbox address, we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Charges

Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

At checkout you need to select a delivery option appropriate to your location and the goods you are purchasing. If you select an incorrect option, we will contact you and request payment of any additional charges, such as if you select parcel delivery for a furniture item that cannot be sent as a parcel.

Lead Times

Lead times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in days or weeks. This is provided as a guide only and may vary due to many factors. The lead time indicates the estimated time frame for the item to arrive with us from our manufacturer, it does not include onward transit to customer.  When goods are out of stock or temporarily unavailable, we will advise you of the progress of your order and an expected delivery date as soon as possible.

Storage

If we have offered delivery to you but you are not ready to receive the order, we reserve the right to charge for storage from 10 days after we advise that your order is ready, at the rate of £20 per day. This charge shall apply in relation to each large item (such as one sofa, dining table or lounge chair etc.) or a number of smaller items (set of chairs, stools or lights etc.) as can be stored in a space of up to approximately 1.5m3. Charges will apply unless agreed in advance.

Dispatch

You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods can reach you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Access

Standard deliveries will be to the ground floor entrance to the building only. For deliveries which fail due to lack of proper access being available in relation to the size or weight of goods to be delivered, we will charge for return of the order to us in addition to any delivery charge. If subsequent redelivery is required, this will also be chargeable. If access is restricted and requires additional time on site, specialist equipment or extra handlers, additional charges will be incurred. Unless these charges are paid by you in advance, the delivery will not be carried out. We can provide delivery services where access is difficult and will be pleased to provide quotations for this service in advance.

Delivery inside your building

Unless specifically stated all deliveries are to the ground floor entrance to your building. If we are able to assist by arranging for delivery inside your building, at your request, Maven will not be liable for any damage to property or injury to persons on your premises however caused. We cannot move or dispose of existing furniture.

Delivery Method

We will deliver to you using the most suitable and economical method available to us, at our discretion.

We use a number of different delivery methods to get your order to you. You will be advised when we despatch your order and the courier services we use usually offers tracking and notifications. If you are unavailable, miss delivery, do not collect your order from a pick-up point you have nominated or have provided incorrect delivery information, the parcel may be returned to us. We may charge you for return costs incurred and redelivery costs. If you decide to cancel your order after a delivery failed because you were not available, we will deduct the delivery charges incurred from any refund due.

For some larger items a specific delivery date may be set with you, in which case delivery will only be attempted once. If such a delivery is cancelled at less than 24 hours’ notice prior to the delivery day, we may charge for either or both of the cancelled delivery or redelivery, at full cost (even if this was originally offered free or at a discounted rate). If delivery fails because nobody is available to accept it, or if you have supplied an incorrect delivery address, you will be charged for the full cost of return of the goods to us, and for any subsequent redelivery, even if delivery was originally offered free, or at a discounted rate. If waiting time is incurred because you are not available to receive delivery at the agreed time, we reserve the right to charge you an appropriate fee equivalent to the costs incurred.

DAMAGED, MISSING, FAULTY OR INCORRECT GOODS

Please carefully inspect your packages when they arrive. If packaging is open or damaged, please mark the delivery note as ‘damaged’ in the signature box (including where signature is by hand held electronic capture devices). You may also choose to refuse the delivery and mark the item as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details by email at info@mcneillys.co.uk. You must contact us within 48 hours of receipt.

Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.

If there is a problem with the delivered item, please keep all packaging and instructions and do not use the item. For smaller items, please use the returns form provided and include your order number on the label.  For larger items, we will arrange collection from or delivery to that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing the item so that it is ready for collection, and you may need to attach a shipping label which we will supply. Collection will be from the ground floor entrance of your building. We cannot usually provide a specific time slot for collections. We will provide confirmation of the day for collection.

Orders delivered to overseas addresses must be returned to us at your own expense.

Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we will consider the return to have been made pursuant to your ‘Right to Cancel’ (See clause 5 of the Terms and Conditions of Sale). We will let you know the outcome of our inspection of the goods on receipt, so you may decide how to proceed.

Furniture and larger items delivered by our furniture delivery service must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave.

We do not offer compensation in the event of a product being faulty, incorrect or damaged but will arrange for any problem to be rectified as quickly as possible. We always try to ensure that your order arrives correctly and in perfect condition

Please complete and [insert link] and include with your item. Return to:

McNeillys Returns
7 Lombard Street

Belfast

BT1 1RB

Please ensure returned goods are suitably packed for transport. Do not write on, or attach tape or labels, to the product retail packaging itself.

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help?

Who we are

This website is operated by Ferris Jewellers Limited (Company no: NI048904) having its registered office at 7 Lombard Street, Belfast, BT1 1RB trading as McNeilly’s. We are a jewellery retailer and for more information see our website.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (or any legal regime that may be implemented to replace the said Regulation) which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of this, our website (mcneillys.co.uk).

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website, create ‘wish-lists’ or gift registries and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details
• date of birth
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

Who we share your personal information with

We routinely share your name and delivery address details with our third party suppliers and/or delivery agents. For a list of our third party suppliers and/or delivery agents please send us an e-mail using the address, info@mcneillys.co.uk.

This data sharing enables them to despatch the goods you ordered directly to you.

We will share personal information with law enforcement or other authorities if required by applicable law.

Your personal information, so far as it has been provided via and for the purpose of using this Site, will be held securely by the website host and Site provider, Woo-Commerce, www.woocommerce.com.

The use and storage of your personal information by Woo-Commerce will be subject to their own privacy and data protection provisions. Should you require further information about this, please contact us.

Insofar as your personal information may be stored or transmitted online via servers or data hubs that are outside of our control, we will not be held responsible for any data breach that may occur. This includes the provider of any third-party payment method that we may use from time to time, such as Paypal, Apple Pay. Klarna, Clearpay etc.

We will otherwise not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

We require you to provide your name, email address, contact number, address and/or delivery address to enable us to communicate with you regarding our products, your orders or to enable goods to be despatched to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The impact of our use of your personal information

We assess that there should be minimal impact of our use of your personal information, although if you have any queries or concerns regarding the impact that our use of your personal information may have, please do not hesitate to contact us via the contact details on our website.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with our website or complete our online order form for the first time.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—using the ‘unsubscribe’ link in emails

—contacting us using the contact details on our website

—updating your marketing preferences on our preference centre [link]

It may take up to 5 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email,or write to us;
• let us have enough information to identify you (e.g. account or order number, name, user name, registration details etc.),
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates (including any account or reference numbers, if you have them)

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

We may change this website privacy policy from time to time. When we do we may inform you via email or by way of a notice being displayed on our website.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to info@mcneillys.co.uk

Terms & Conditions for Use Of Website

1. About our Terms

1.1 These Terms explain how you may use this website (the Site).

1.2 You should read these Terms carefully before using the Site.

1.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.4 If you do not agree with or accept any of these Terms, you should stop using the Site

1.5 If you have any questions about the Site, please contact us by e-mail:

Address: info@mcneillys.co.uk

(E-mails will be responded to Monday to Friday, between 9 a.m. and 5 p.m.)

1.6 Definitions

2. Using the Site

2.1 The Site is for your use only.

2.1 You agree that you are solely responsible for:

2.2.1 all costs and expenses you may incur in relation to your use of the Site; and

2.2.2 keeping your password and other account details confidential.

2.3 The Site is intended for use only by those who can access it from within the UK or Ireland. If you choose to access the Site from locations outside the UK or Ireland, you are responsible for compliance with local laws where they are applicable.

2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us by e-mail at mcneillys@btconnect.com.

2.5 As a condition of your use of the Site, you agree to comply with our Acceptable use policy and our online terms and conditions for the supply of goods, where applicable.

2.6 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Your privacy and personal information

3.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourprivacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

3.2 Our privacy policy is available at https://mcneillys.co.uk/privacy-policy/.

4. Ownership, use and intellectual property rights

4.1 The Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

4.2 Nothing in these Terms grants you any legal rights in the Site other than as is necessary to enable you to access the Site. You agree not to adjust or try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

4.3 Trademarks: Any trademarks associated with the Site or our business are our Other trademarks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

5. Submitting information to the Site

5.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us, whether via our linked social media platforms, or by any other means, and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any advertising or marketing suggestions, product or design concepts, personal information beyond what is necessary to conclude a sale, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

6. Accuracy of information and availability of the Site

6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

6.2We may suspend or terminate operation of the Site at any time as we see fit.

6.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

6.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

7. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

8. Limitation on our liability

8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.1.1 losses that:

(a) were not foreseeable to you and us when these Terms were formed; or

(b) that were not caused by any breach on our part;

8.1.2 business losses; and

8.1.3 losses to non-consumers.

9. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; amendments or changes to international laws or treaties; breakdown of systems or network access; or flood, fire, explosions, disease (e.g. epidemics or pandemics), or accidents.

10. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

11. Variation

No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

12. Disputes

12.1 We will try to resolve any disputes with you quickly and efficiently.

12.2 If you are unhappy with us please contact us as soon as possible.

12.3 If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to these Terms.

12.4 The law of Northern Ireland will apply to these Terms.